In April of 2011, we sat down with Jason Williams, Sales Director of TSYS Acquiring Solutions®, as he describes advances in current customer relationships.
- What do you consider to be one of your major accomplishments in your career?
It has to be the relationships I have been able to build with our customers over the years. Striving to be trustworthy, reliable and always value our customers’ business is an on-going effort tomorrow and next year. For me, this accomplishment is much more significant than any revenue amount or individual award.
- Is there anything new, innovative or groundbreaking coming from your area that you can share with us? What is a new trend in your field or area of expertise?
Trends in the merchant acquiring space reflect broader trends in the technology industry—in a sense, they play off each other. Today’s technology advancements are moving faster than ever— for example, you can accept a credit card payment on your smart phone, and your smart phone could soon become your credit card. We are already seeing a rapid movement towards custom point-of-sale software for your computer, smartphone or iPad. In addition, we are seeing more and more custom point-of-sale applications designed specifically for a particular market vertical, with healthcare and government as prime examples.
- How has the relationship between buyers and sellers changed since your career began?
Buyers still demand value at a market competitive rate, and there is no reason why that should change. Customers still want to be valued, which means caring about their success and being a safety net if something happens to go wrong. This seems to be what really helps differentiate TSYS in the market today; we have not lost sight of the fact that long-term business success is a two way street.
- Where do you see TSYS in 10 years and how are you preparing for it today?
I believe our business may evolve to the point that someone stuck in 2011 would not recognize it. We are preparing for these changes by listening to our customers, our prospects and even our competition. There is tremendous fear related to changes in the payments landscape and what that will mean to the traditional credit card market. But in uncertainty there always lies opportunity— meaning those who act swiftly and decisively have the chance to thrive.