Disputes and Chargebacks
TSYS® understands that managing cardholder disputes is an essential component of excellent customer service. But the process is typically manual and labor-intensive, and can be an expensive proposition requiring an ongoing investment for maintaining technology, managing employee training and turnover, and ensuring Visa® and MasterCard® compliance.
TSYS can help through our comprehensive chargeback and dispute service performed by a dedicated team of highly knowledgeable specialists. These professionals can help manage all or part of your dispute process, including a broad range of services such as:
- Retrieval requests
- Chargeback processing
- Customer support
- Onshore and offshore back office service delivery models
- Processing/Servicing for Issuers and Acquirers