Disputes and Chargebacks

TSYS^® understands that managing cardholder disputes is an essential component of excellent customer service. But the process is typically manual and labor-intensive, and can be an expensive proposition requiring an ongoing investment for maintaining technology, managing employee training and turnover, and ensuring Visa^® and MasterCard^® compliance.

TSYS can help through our comprehensive chargeback and dispute service performed by a dedicated team of highly knowledgeable specialists. These professionals can help manage all or part of your dispute process, including a broad range of services such as:

• Retrieval requests
• Chargeback processing
• Representment
• Arbitration
• Customer support
• Onshore and offshore back office service delivery models
• Processing/Servicing for Issuers and Acquirers

For more information, contact your TSYS client representative or TSYS Sales at mssales@tsys.com.